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Changing Shift Patterns
Working Time Directive
Call Centres
Annual Hours
Statistics & Decisions

Management Consultancy

You can always be more efficient We can help you make efficiency savings by introducing:
  • Annualised Hours ,
  • Banked Hours ,
  • Holidays Included shift patterns ,
  • automatic absence cover arrangements ,
  • forecasting cost of operation .
    We can use operational research to assess you operation and make efficiency savings. Whether you want to reduce costs, increase production, or maximise profits, we can help assess your operation.
  • Training Seminars in Shift Working

    CDT01 -Shift Pattern design Next date: Tuesday 24th February 2015
  • Introduction to Shift Pattern Design
  • Workload Analysis
  • Converting Workload into a Shift Pattern
  • Basic Shift Patterns Design
  • Checklist

  • CDT02-Managing shift patterns. Next dates: Tuesday 3rd March
  • Introduction to Running a Shift Pattern
  • Holiday Management
  • Absence Management
  • Bank (Reserved) Hours Management
  • Fatigue and Shift Working
  • How to Include Training
  • Terms and Conditions of Employment
  • CDT03 -Implementing new shift patterns Next date: Tuesday 10th March 2015
  • Negotiations with Staff
  • Timetables
  • Reward Structure
  • Migration Planning
  • Task List
  • Blog

    Our Blog gives you handy hints and tips to help you run your operation more effectively. Includding:  
  • How Banked Hours could help reduce absence,
  • How to reduce tardiness
  • Understanding your absence rate
  • How to reduce fatigue

    C-Desk Technology is a family run buisness which specilises in helping organisations to improve their efficency through better shift scheduling.

    Click here

  • Please call on 01636 816 466 or email if you want to attend any course, or require more information.

    Many organisation prefer these courses to be held in-house for individual groups of managers,
    please call for more information.

    Hospital and Care Home Management

    Staffing a hospital or care home is like any other 24/7 business, you need to understand your workload, ensure you have the correct skills available and be flexible to changes. Most hospitals do not know what their staffing requirements are a long time in advance, so they are staffed on a week by week basis or have to have special arrangements in place to maximise flexibility.

    Maximising flexibility and minimising costs is a delicate balance. You need to understand your workload, what it is and what it could be. Then create procedures to operate under each circumstance. Once these procedures are in place, it is a simple matter of switching between them.

    To operate efficiently we recommend using annualised hours with a banked hours system. To cover for holidays you need to either operate a holidays included shift pattern or have an effective holiday management plan. To help you we have written a series of books, each covering a different topic with tools and techniques to help you run your business more effectively.

    We have software to help you run your operation week by week or for a year ahead. VisualrotaX keeps track of your staffs hours, their Bank (if you are using one) and their holidays and sickness. With built in features like highlighting any shift you are short on or who is sick or on holiday, you have all the information at your fingertips to move staff around.

    VisualrotaX enables you to move your staff around to minimise the effects of peaks and troughs in occupancy levels. You can bring in more staff when needed and give them days off during slack periods. The program keeps track of their hours and shifts, so everyone gets exactly the right number of hours of work, but your costs are minimised.

    Available worldwide as a Kindle e-book on Kindle, ipad, iphone, Android, all tablets and PC's
    with a Kindle App

    You can read these books on the go, at work, or at home

    A whole new set of tools and techniques for dealing with common problems.

    Written from experience, we used to run the shift patterns ourselves, now we train organisations to make it easy for them
    The aim of this book is to teach you how to calculate how many staff you need to run your operation. This book will teach you how to calculate the number of staff by skill set for any shift pattern. Calculating the number of staff you need is the most important tool to ensure that your shift pattern runs smoothly.

    Knowing the number of staff is the driving force behind all your shift pattern decisions.

    Managing holidays are the bane of all managers. The aim of this book is to shows you some simple techniques to relieve you of the burden. With a special section on Office Hours, this book is ideal for all managers. Have you found that the year is just not long enough to fit in all the holidays? Summer is never long enough and by the time Christmas comes around you find out that everyone has two-weeks of holiday left and they have to take it before the end of the year. So how do you squeeze it all into a year?

    This book shows you how to calculate your holiday resource and manage it so that everyone can have the holidays they want with the minimal mount of stress and disruption to the operation. Full of examples including how to use flexi time and annualised hours to match your workload.

    This book includes; how to quantify your holiday problem, estimate your holiday resource, how to cover for holidays, and how to spread out the holidays across the year.

    A Holidays Included Shift Pattern will accommodate everyone's holiday in the shift pattern. This removes the requirement of a Manager having to plan the operation in a piecemeal fashion based on everyone's personal agenda for booking holidays.

    The aim of this book is to provide you with the tools and techniques to make a Holiday Included Shift Pattern run smoothly.

    The main objective of any shift pattern is to ensure you have the right people with the correct skills when and where you want them. The major issues, which are going to prevent you from achieving this objective, are staff holidays and absences.

    With a Holidays included Shift Pattern, Holidays do not affect the operation.

    Banked or Reserved Hours is an essential tool for Managers of Operations to help promote flexibility and reduce inefficacy.

    This book looks at the details of introducing and using Banked Hours based on our experiences with the many organisations that use them. There are many occasions when minor problems like unexpected absence can become a major crisis. However just a little bit of flexibility could solve the issue in an instant.

    The main problem with absence if it is not covered is that you rarely just lose the man hours associated with the absence. This is because your staff will work as a team and the loss of one person means that everyone else tries to do their job plus that bit extra. This leads to a reduction in efficency, focus and ultimately productivity. This can then have a knock on effect to the next shift because work, that should have been done, is unfinished.

    Bank Hours or Reserved Hours are the terms used to reference a particular technique of flexible working. Flexible working arrangements make the operation more efficient and cost effective. A flexible working arrangement means that you don't have to schedule additional workers on to every shift to cover for absences.

    Client List
    Check out our latest blog
    For all the latest tips on shift working and shift patterns
    Our OR website looks at all the typical problems when it comes to working shifts.
    Operations Reasearch is "the science of better", where we take the maths and make it easy to use in your hospital or Home.
    Click here for:
  • Staffing numbers
  • Staffing skills
  • Fatigue
  • Workloads
  • Managing staff
  • Creating new shifts
  • Staff questions
  • Training
  • Books on shiftworking
  • We create optimised shift patterns so that your valuable and limited resources are not wasted: people, equipment, time and money. Our training courses and software look after all these factors so you and your managers can focus on your business. Operations Analysis for Shift Workers

    Alec Jezewski and
    Dr Angela Moore are CDT

    We are a family run business so you will always be dealing with Alec or Angela.

    We have helped both large and small organisations with their shift working arrangements for the last 16 years.

    Welcome to our website

    C-Desk Technology has been helping organisations with their staff rosters since 1996. Through a combination of Consultancy, Training Courses, Text Books and Software, we are able to help all, no matter their budget. In these stringent times it is essential to run an efficient shift pattern, to maximise your productivety whilst minimising your costs.

    Common problem areas include avoiding high Overtime whilst covering for Holidays and Sickness; We can help.

    All organisations are in a state of continual change due to external factors. Your operation needs to be able to change to meet those new circumstances for it to prosper. We can help introduce those changes.

    Our experience can help analyse your workload, predict future variations and convert this into a tailor-made shift pattern to ensure that you always have the staff available when and where you need them.

    Once you have a tailor-made shift pattern, the next step is to run your operation effectively to ensure that holidays, absences, training and other duties do not take staff away from your core workload. If you are thinking of using Annualised Hours or Holiday Include Shift Patterns (HISP), these are two of our specialist areas.

    To find out what we do and how we do it
    and how we can help your organisation with shift working,
    please enter our site.

    Care Plans Check Lists on Computer


    We ran a 54-bed Nursing Home and developed Care Plans check listsas well as software to run the staffing scheduling.
    Now we help Health Care establishments and businesses to set up efficient rotas and use Visual RotaX software which was specifically designed for any type of staffing requirement, no matter how complicated, or simple, it might be.
    It works extremely well with any number of internal staff, full-time and part-time, agency staff and bank staff, fixed and rotating rotas, holidays and absences. It works at The Royal Hospital Chelsea and it will work for you.

    Care Plans & The Nursing Process - This is a 5 step process nurses use to help look after their patients. It's steps are very similar to the steps of the scientific process. It is usually a systematic, rational method of planning and providing nursing care.

    1 - Assessing - collecting, verifying and organizing data about the patient.; data is obtained from reports, the patient.s chart and measurements, your assessment, observation, other healthcare personnel, interviews, etc

    2 - Diagnosing / Analyzing - forming your nursing diagnoses; a nursing diagnosis is a statement of an actual or potential health problem

    3 - Planning - formulate your "plan" to assist the patient involves formulating goals/expected outcomes, setting priorities, and identifying nursing interventions to help patients reach their goals

    4 - Implementing / Intervention - put your Nursing Care Plan into action

    5 - Evaluating - evaluate your interventions, reasses and analyze, etc

    Tuition and examples in using Care Plans to look after patients is available from CDT

    CDT produce a set of Care Plans to look after patients. These are word processor Document templates. As templates, they can be generated time and again for all your existing and new patients. The templates can be edited by you in your Home to suit your working practices. You can change the wording and the layout. You can add new lines of information. If the spaces to input information are too small, then simply increase the size of the space. These templates work just like any other word processor document so you can fully customise them. Once you have the document templates on your computer, you can print off as many copies as you like for your Home or hospital (we only ask that you leave our copyright on each document). We will supply you with these templates on disk or through email as an attached file. Please call for prices.

    Admission Form

    Who they are, reasons for needing care, lifestyle, etc

    Care Plan Form

    Main care points
    care plan

    Medical History Form

    Medical history - main points
    history sheet

    Pressure Sores

    Risk Assessment of pressure sores

    Diabetes Form

    If they have it and treatment.

    Fluid Balance Form

    Recording fluid intake and out

    Daily Mobility Form

    Care plan on mobility - daily record.

    Daily Communication Form

    Care plan on communication - daily record.

    Daily Activities Form

    Care plan on activities - daily record.

    Daily Clothing Form

    Care plan on clothing - daily record.

    Daily Hygiene Form

    Care plan on hygiene - daily record.

    Daily Diet Form

    Care plan on diet - daily record.

    Daily Elimination Form

    Care plan on elimination - daily record.

    Daily Relaxation & Sleep Form

    Care plan on relaxation and sleep - daily record.

    Dying with Dignity Form

    Record of death and final requests - regular updates.

    Daily Record Form

    Daily record on patient.

    Risk Assessment Form

    Lifting and handling of patient.

    Health & Satefy Form

    General risk assessments, health and safety and infection control.

    Articles About Staff Rostering

    All staff need training to create efficient staff rosters quickly.
    Training in Staff Rostering
    Staff Scheduling. This is one of the most frustrating managerial tasks that has to be done. It can be made very easy.
    Theory and creating the staffing schedule
    I am often asked the question, how do I start a brand new staff schedule? It can be daunting to have the task of creating a brand new manning operation, budgeting for it, and presenting it to management.
    creating new schedules with VR
    All of us would like to think that there is a repeatable pattern of shifts that would only have to be done once.
    shift pattern generator
    How can you change over to using the computer, having done the staff roster by hand for years?
    changing over to VR from your current method
    Staffing costs are the major expenditure of all businesses. We can tell you how to include them in your business plan.
    Business Plans
    If you need to keep records, have the computer generate them for you. Why not use the computer to do any calculations and presentations you have to have.
    Record Keeping using VR
    Considering A Merger or Acquisition? Many mergers are financial failures because the people aspects have not been planned and managed properly.
    Mergers & Acquisitions consultancy
    Holiday pay falls into 2 distinct variants, Did you know that?
    holiday entitlements - the most difficult calculations you ever need to do.
    Many organizations have pay rates that do not coincide with shift times.
    shifts overlapping pay rates make for difficult pay calculations
    Hotel Staff and Staffing A Hotel . Housekeeping, reception, porters, cleaning, room service, restaurant, bar, the list of departments is long enough, but each department has several grades of staff.
    hotels and staffing
    Visual Rota gives you the opportunity to cost out the labour element of running your establishment to as exact a figure as you like.
    See your staffing costs as you prepare the schedule
    The EC Working Time Directive will have an effect on all Organisations. The Elements of the EC Working Time Directive That Will Affect You
    EU - Working Time Directive. 48hr/wk, Night Workers, record keeping,etc
    Frequently Asked Questions about creating a staff schedule on computer.
    Frequently asked questions
    Visual Rota compiles additional information to be used by the operations/financial manager to be linked into forecasting on the employment of staff and budget decisions.
    Using Visual Rota Statistics to make decisions
    Resistance to change is inevitable people will always question methods and evaluate what they are being asked to do.
    Managing Change. How to introduce changes
    All organisations need a manpower plan and the essential prerequisite for any manpower planning is a statement of demand for the products of the organisation.
    How to use annual hours in planning schedules
    Visual Rota enables you to perform 'What If..' analyses, such as; •What if - we decide on different hours per shift?
    What is Whatif analysis?
    This article concentrates on one very important aspect of quality, how staffing levels are seen to affect the quality from the recipients point of view.
    How having too many staff can affect quality as well as too few staff
    Short staffing is when the tasks to be completed on a shift are not completed because there is not enough staff available.
    Continually short staffed-fact or is it a myth
    Productivity increases can leave your organization over staffed, Visual Rota can reduce your staffing, painlessly.
    How to reduce staff painlessly
    Direct E-mail to Alec at CDT Please e-mail any questions you have about Visual Rota
    please email us alec@visualrota.co.uk
    How to search the Internet
    Searcing the internet + 100 search engine links
    Organizations and Staff Scheduling The Basics Behind Efficient Organizations
    Large organizations and using Visual Rota



    The best software to run your shift pattern is the one we can help set up especially for you to run in
    Excel the way you want it to run, look and feel

    more information

    The Old Vicarage,
    Station Road,
    UK NG23 5SEEmail: alec@visualrota.co.uk
    TEL: (44) 01636 816466
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