Absence Management - Training Course Absences cost everyone a lot of money, miss or delay deadlines, lower service levels, take up inordinate amounts of time and planning effort, and increase the stress on Managers and Employees, so it is important to reduce their effect on your operation. You would then be doing everyone a great service. Every organisation suffers from absence. The aim of this course is to provide you with the tools and techniques to manage your shift operation when it comes to absences. This course is applicable to anyone who manages shifts and would like to improve their methods for dealing with the day-to-day problems associated with running shifts. Learning Objectives: Learn absence management tactics Be able to implement coping strategies for absences Be able to identify the most common problems and formulate solutions in advance. Set out the business case for mitigating the effect of absences. Calculate the resources necessary for different solutions Course Outline How expensive is an absence? Calculating the loss to you. Calculating your resources. Cost/benefit of managing all absences. Absence Rate Calculating absence rate Using absence rate in the planning process Causes of an absence Cover arrangements Options Cross Skills Training for a Flexible response Banked Hours & Annualised Hours Uses of Banked Hours How to calculate Banked Hours Associated costs and benefits Short Term Absence Long Term Absence Authorised Leave Terms and Conditions of Employment Answers to Frequently Asked Questions from employees Absence Why do we need to change? What will happen if we don’t change? Can we go back if it doesn’t work? How will this affect my earnings? What are my days off? What happened if I’m sick? When am I required to notify the company of my sickness absence? What are the rules on absence notification? How is absence to be covered? What happened to the cover shifts if the shifts are of different length? Is sickness absence from work calculated in hours or days? What happens if I’m sick on a holiday? What happens if I’m sick on a rest day? What happens if I am sick on an ‘off’ day? How will unauthorised absence from work be dealt with? What If I am sick when I am supposed to be working Additional Hours? What happens if someone is late? What happens if I become sick during my shift? What happens if I’m sick on a training day? Does this mean we have to be prepared to work on all ‘off’ days? Is the Cover shift compulsory overtime? What happens if the Cover is for a Night shift followed by another 8am Cover shift? Is the Sunday Cover at Double Time? Can we decide whether we work overtime on an ‘OFF’ day or ‘REST’ day? Who decides who works Reserved Hours or Overtime? How do ‘Reserved Hours’ benefit us? How do I swap shifts? Can Someone Else Work My Shift?  How do we “Swap” Shifts of Different Lengths? Are 24-hour cover shifts too long? Who decides if I have to come in on a rest day? Will we have to work harder if no one can come in? Will we be paid extra if no one is on cover? You will find answers to all these questions, and more, in the course.

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