The Call Centre Simulator helps you manage your Call Centre
Consultancy
If you are about to create a new Call Centre, expand your Call Centre for your business or if you are currently experiencing problems in operating your Call Centre, we can help.
New
Call Centre Projects
Our consultants can run
the Call Centre Simulator to determine:
• The number of staff
you require for any level of call rate
• The number of
staff you need to employ
• The best shifts
to use in running your call centre
Existing
Call Centre Projects
We can analyse your
current operations to find:
• The number
of staff you require for any level of Call Rate
• The number of staff you need to employ
• The best shifts to use in running
your call centre
We can also recreate your problems, such as high numbers of abandoned calls, and try out solutions to cure the problem. The examples page provides more information on this. We can stream your actual data into the program to give a visual representation of your call centre operations. We can also provide training in the use of the program as part of a project.
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Call Centre Simulator Created by Call Centre
Solutions and CDT
Email: alec@visualrota.co.uk
Tel: 01636 816466
© 2005 Call Centre solutions
